Last updated: 13/08/2025
At ‘myenglishlearner.com’, we strive to provide high-quality products and services to our customers. However, we understand that there may be circumstances where you need to cancel an order or request a refund.
1. Cancellation Policy
Digital Products (eBooks, downloadable files, online courses): Once purchased, digital products cannot be cancelled as they are delivered instantly and cannot be returned.
Physical Products (if applicable): Orders can be cancelled within 12 hours of placing the order by contacting us at dipshika27021985@gmail.com. Once shipped, cancellation will not be possible.
2. Refund Policy
Digital Products: Due to the nature of digital content, refunds will only be issued if:
The product was not delivered after payment.
There was a technical error on our part preventing you from accessing the product.
Physical Products: Refunds will be provided only for defective or damaged items, and requests must be made within 2 days of receiving the order.
3. How to Request a Refund
To request a refund, please contact us at:
Email: dipshika27021985@gmail.com
Include your order ID, payment details, and a brief explanation of the issue.
4. Refund Processing
Approved refunds will be processed within 5-7 business days to the original payment method.
Please note that bank processing times may vary.
5. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us:
Email: dipshika27021985@gmail.com